Shipping & Returns
We believe in fast and safe shipping, to make your online experience a pleasant one. Firstly, some generic shipping conditions:
- All orders will be dispatched within 1-3 working days of order receipt
- All orders placed after the 24th of November will be take 5-8 days shipping to US and UK, Shipping to Canada will take 8-15 days.
- All orders placed before the 24th of November will take between 12-30 days arrive to US, UK and Canada.
- In rare circumstances order processing may take a day or two longer due to incredibly high demand
- Orders placed on weekends or public holidays, will not begin processing until the next working day
- All orders Returned To Sender due to not being claimed, or for incorrect addresses, re-delivery charges may be applicable
- PRE SALE orders require full payment at time of purchase. You will receive a dispatch notification as soon as they are produced. The estimated delivery date can be found above
- Delivery time is an estimate only and Thermic Vests is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery
WORLDWIDE FREE SHIPPING
Free Shipping is available for all orders via ePacket services. Shipping times vary depending on location. Australia and the US take an estimated 6-14 days. However these shipping times can also increase during times of extreme demand.
Priority Processing entails your order instantly jumping the processing queue alongside all other priority processing packages.
Priority Processing + Package Insurance entails the same benefits as the Priority Processing option however your package is also granted with 100% insurance. This therefore covers any damage costs or lost packages.
TAXES & DUTIES
Thermic Vests shall not be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed, rest with the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
We believe in a fair and open returns policy, as we understand online shopping can be convenient and want to make it easy.
Returns for refund are accepted on merchandise within 14 days of receiving your order.
To return items they must be in their original condition - unused, unwashed and with all tags attached and associated packaging in original condition.
Sale items and Afterpay orders are also eligible for return.
REQUESTING AN EASY RETURN
Please head to contact us to commence your return request. The portal will take care of all the steps required for complete your return.
CONDITIONS FOR RETURN
Return postage will be at the buyers expense unless the items received are eligible for 'Faulty Refund'. In this case, Thermic Vests will incur postage.
The return will be accepted where:
- A return request is submitted to our portal within 14 days of receiving your order
- Original proof of purchase packed with the item
- The items are in original condition and not worn, damaged, stained or washed
- All original packaging, tags and labels are fully intact
We recommend a tracked registered postal services, as we do not consider the goods 'Returned' until they have been safely received. Thermic Vests is not liable for loss or damage of goods in transit.
You are eligible for a full refund, within 14 days, including return shipping upon confirmation of garments being faulty. What defines faulty?
- Manufacturing faults
- Delivered items differ from ordered items
- Damage causing product to not fulfil its purpose
All fault confirmation are based on Thermic Vests' assessment once returned. Return shipping costs can be refunded for up to $10 for domestic shipping and international shipping.
Please ensure to follow care label instructions, as failing to do so could result in damage to the items which is not covered by our Returns Policy.